Questions about shipping
We are fast! All products are in stock in sufficient quantity and if you order until 15h the next day, we will send them to you.
All products offered in the shop are available directly from our distribution warehouse. Orders up to 15h will be delivered the same day by Swiss Post (colis prioritaire) and will be delivered the following working day.
Yes, we will send you a tracking code of the Swiss Post after dispatch.
All orders received by 15h are guaranteed to be shipped on the same day.
If this is not enough for you, please send us a short email BEFORE ordering and we will see if there is a solution for your special request.
Returns and exchanges
You have a 100% return and exchange right during 14 days.
You send the unsuitable article to the following address:
Varia Group AG
Immediately after receipt of the return we will confirm this by email.
If you have paid by credit card or Paypal, you will receive a credit note for the amount paid immediately.
You send the unsuitable item to the address below and inform us which size you would like instead:
Varia Group AG
The replacement will leave our warehouse via Colis Prioritaire on the day we receive your return for exchange.
You can pay by credit card, Paypal or with invoice.
You can pay by credit card, Paypal or by invoice.
For payment by invoice we work together with the MF-Group AG. This external company will then send you an invoice by email approx. 48 hours after ordering and after receiving your delivery. This invoice must be paid within 14 days. Otherwise you will receive a postal invoice at the end of the month for a fee of CHF 2.90. If this invoice is not paid on time either, MF Group AG will charge reminder fees.
No, payment by credit card and Paypal are without commission for you.
The same applies to invoices - as long as you pay the invoice sent by email within 14 days. Otherwise reminder fees will be charged.
Questions about LENZ products
The Slim version is cut a little narrower in the footbed. This version is often bought by ladies.
The Lenz Heat Sock 6.0 Toe Cap Merion Compression is a very thin and sporty sock. We recommend it for ambitious recreational athletes (e.g. tourers). The high merino content makes this sock especially comfortable to wear.